Job at a glance
Description Roles & Responsibilities Clinical & Patient Care Support Assist with obtaining patient health history, personal data, chief complaint, and vital signs; document accurately in the medical record. Escort patients to exam rooms, prepare rooms for procedures, and support physicians during treatments and examinations. Clean, stock, and maintain exam rooms and clinical areas; ensure equipment and instruments are properly sterilized.
Collect, label, and deliver specimens to the laboratory following protocol. Assist physicians with minor diagnostic procedures and treatments as directed. Patient Experience & Team Collaboration Ensure complete and accurate communication of patient information. Provide patient care that promotes comfort, dignity, and satisfaction. Collaborate with co-workers and clinical staff to maintain efficient patient flow.
Communicate clearly and empathetically with patients, families, and staff. Support peers and department objectives by demonstrating teamwork and professionalism. Accountability & Compliance Complete assigned tasks promptly and keep supervisors informed of issues. Maintain strict patient confidentiality in accordance with HIPAA standards. Attend required staff meetings, training, and maintain current licensure/certification.
Adhere to infection control, OSHA, compliance, and safety guidelines. Demonstrate adherence to department dress code and organizational standards. Participate in performance improvement and cost-effective practices. Requirements Qualifications and Education Requirements Education and Certification High school diploma or GED required. Completion of the NC state-approved Nurse Aide I course is required.
Nurse Aide II course or nursing student listing preferred. Current listing with the NC Department of Health and Human Services as Nurse Aide I, or with the NC Board of Nursing as a Nurse Aide II. Experience Minimum 1-2 years clinical experience in a medical office or outpatient clinic preferred. Experience in urology or specialty practice setting is a plus. Skills and Abilities Proficiency with EMR systems and Microsoft Office.
Excellent written and verbal communication skills. Strong interpersonal and customer service skills. Knowledge of OSHA/HIPAA guidelines and infection control practices.