Change Management Lead

Complete Description: *local candidates strongly preferred *ALL candidates MUST be able to attend a personal interview, NO phone interviews, NO Skype, NO exceptions Seeking a Business Analyst/Change Management lead to work hand-in-hand with the SCC Project Manager. A successful candidate will play a dual role of 1) leading Clerk's Office organizational change management efforts and 2) providing support to the assigned SCC Project Manager.

Both roles are defined as crucial to an implementation of over 30 business process improvement opportunities identified during the first phase of the Clerk's Office BPI Project. These improvements will lay a foundation for a successful implementation of a new COTS Clerk's Information System (CIS). The analyst will be a part of the Clerk's Office Project Core Team and will report directly to the Deputy Director of the Clerk's Office.

Responsibilities include: Leading change management activities to support an implementation of business process improvement opportunities, including: - Creating and executing a detailed change management approach and plan, tailored to the SCC - Managing internal and external stakeholders - Designing, delivering, and managing assigned project communications - Designing and delivering training programs and materials related to change management activities - Identifying and measuring change management activities' success criteria - Evaluating change management activities and their effectiveness, determining gaps between received outcomes and expected behaviors, and adjusting the internally prepared change management approach and plan Assisting the SCC Project Manager with tasks, including: - Maintaining the detailed project plan (including resource allocations and dependencies) and Kanban board - Organizing and leading project status meetings - Creating and maintaining project meeting notes - Creating project status reports - Tracking and updating business process metrics - Updating business process documentation Skill Required / Desired Amount of Experience Proven in-depth knowledge of and experience in change management principles, methodologies, and tools Required 8 Years Hands-on business analysis and business process improvements experience Required 8 Years Experience in communication and stakeholder management, including experience working across organizational boundaries and with diverse stakeholders Required 8 Years Exceptional verbal and written communication skills Required Meticulous attention to detail and skilled in providing documentation for end-users Required Ability to balance multiple tasks simultaneously and ability to work both independently and in a team environment Required Experience working with MS Project Required 2 Years Knowledge of and experience working with Visio and MS Office Suite Required 2 Years Experience with MS SharePoint Highly desired 2 Years Knowledge of IT terminology and effective ways of translating it to a non-technical audience Highly desired 8 Years Project Management/Coordination experience Highly desired 2 Years Understanding of business process analysis and improvements approaches, methodologies, and tools Highly desired 8 Years Kanban knowledge and Kanban board maintenance experience Highly desired 1 Years