CRM executive - Real Estate (customer relationship management)

KRISH GROUP (www.krishgroup.org) CRM Executive — Real Estate (Exp. Req. 2 – 4 Years) Location – Gurugram & Noida Manage day-to-day post-sales customer relationship activities, ensuring accurate documentation, timely payment follow-ups, and a smooth booking-to-possession experience for customers. Key Responsibilities • Maintain and update customer records, booking documents and payment schedules accurately in the CRM system.

• Follow up with customers for due installments as per the payment plan and share timely reminders. • Coordinate with the Sales team for post-booking formalities — agreement execution, KYC completion, allotment letters. • Address routine customer queries on payment status, documentation and project updates via calls, email and WhatsApp. • Support coordination of site visits and possession-related documentation for customers nearing completion.

• Prepare daily/weekly trackers — collections, pending documentation, follow-up status — for the reporting manager. • Escalate complex customer concerns to the CRM Manager in a timely manner. • Handle difficult customers calmly, Empathy without making false commitments. • Ensure customer data confidentiality and accuracy of records at all times. • Ability to explain company policies politely, Strong negotiation skills, Professional email drafting.

Candidate Requirements • 2–4 years of CRM experience (customer relationship) at a Real Estate developer/builder company. • Working knowledge of MS Excel, Google Sheets and familiarity with any CRM software. • Good verbal and written communication skills (English and Hindi). • Detail-oriented, organized, and comfortable with follow-up-heavy work, RERA & Real Estate Compliance knowledge. Compensation ₹ 30K – 40K per month | based on experience and interview performance.

Working Hours : Mon - Sat | 10 AM – 6 PM