Customer Operations & Collaboration Officer

Company A large, international organisation in the food sector supports a wide range of B2B customers across multiple markets. The business operates in a fast-moving environment where customer service, operational continuity, and cross-functional collaboration are essential. Teams work closely with Sales, Supply Chain, Planning, Logistics and shared service partners to ensure smooth end-to-end execution and continuous improvement.

Job Description For our client, we are looking for a Customer Operations & Collaboration Officer who can quickly take ownership of customer-related operational processes and ensure day-to-day continuity within a Customer Collaboration team. This role combines hands-on execution (keeping core activities running) with a strong improvement mindset—spotting bottlenecks, aligning stakeholders, and helping standardise ways of working as the function continues to develop.

Responsibilities - Take over and manage key customer collaboration processes to maintain business continuity - Monitor customer service performance and KPIs, analyse trends, and highlight risks or gaps - Coordinate issue resolution across stakeholders (Sales, Supply Chain, Planning, Logistics, Warehousing and shared service teams) and drive follow-up actions - Handle customer-related operational topics such as: pricing support and updates rebate administration and follow-up sample coordination and management customer portal topics and customer/country-specific queries - Support customer requests, innovation-related questions and operational exceptions - Prepare performance updates, action trackers and management reporting - Act as a day-to-day sparring partner for internal stakeholders and step in where needed - Contribute to process optimisation and harmonisation across markets as the role and operating model mature Requirements - Experience in a role connected to Sales Operations / Customer Collaboration / Supply Chain / Order-to-Cash or similar - Able to learn complex customer processes quickly and work accurately under time pressure - Strong stakeholder management skills; comfortable working across multiple departments - Hands-on, proactive, and flexible in an environment where not everything is fully defined yet - Strong English communication skills (French and/or Dutch are a plus, but not required) - Analytical mindset with confidence working with KPIs and operational performance data Other Information The role is based in Amersfoort (Netherlands) with a hybrid working set-up (office days to be agreed).

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