customer service Assistant ( 2 Positions)

Closing Date : Wednesday, 15 January 2020 Company: Premier Bank LTD Email: [email protected] ; [email protected] Position: customer service Assistant ( 2 Positions) Position Type: Full Time Location: Mogadishu, Somalia Reports to: Customer Service Supervisor Qualification and Other Requirements: Assist Investigate customer’s problems and find solutions. Communicate with customers via phone, email, or letter.

Provide scripts to read from during phone calls. Handle major incidents that cannot be resolved by agents. Resolve complaints and order issues. Ask customers to provide feedback on agents and customer service experience. Keep abreast of new company products and services. Communicating politely with customers by email, letter, face to face, and telephone. Handling all customer complaints or major incidents, like customer ill health problem or a security issue.

Visiting customers for the provision of one-to-one service and developing complaints or feedback procedures for the use of customers. Skills and Specifications Politeness, confidence, tact, patience, politeness, and diplomacy while dealing with complex problems. Motivational, listening, and problem-solving skills. Ability to produce creative ideas to ameliorate customer service standards. Should be able to ameliorate customer service skills.

Ability to lead and supervise teams and work under tight deadlines. Education and Qualifications Degree in Consumer studies, Business studies, or Management studies related field from an accredited institution. Experience in customer service management related activities. Significant work experience in sales or finance is a plus Exceptional communication skills, both written and verbal Outstanding phone and email etiquette Innovative thinker with a positive attitude Able to manage multiple accounts simultaneously Premier Bank is a Sharia compliant commercial bank incorporated in Somalia in 2013 and licensed by the Central Bank of Somalia in 2014.

We believe in the promise of a new Somalia. We all have a role to play in rebuilding Somalia. Together, we can make a difference. It is this philosophy that guides our efforts to help (in our own small way) rebuild Somalia and encourage economic and community development. We offer comprehensive one-stop financial solutions to our customers who include private and government institutions, corporate and SME businesses as well as private individuals in Somalia.

We offer the followings: Retail Banking, Business and Corporate Banking, Mobile and Internet banking, ATM Banking, SWIFT transfers, International money transfer, Investments and so much more. Remarks: Only shortlisted candidates will be contacted and advance to the next stage of the selection process. Advertised: January 4, 2020, Mogadishu Time Application closing Date: January 15, 2020, Mogadishu Time.