Job at a glance
Company: A dynamic company specializing in customer-focused solutions, dedicated to providing exceptional service and efficient order management within the food industry. Job Description: We are seeking a proactive and detail-oriented Customer Service Coordinator to join our team. In this role, you will be the primary point of contact for our customers and act as a key link between sales, logistics, and external partners.
The ideal candidate will ensure smooth order processing and contribute to continuous improvement of our customer service operations. Responsibilities: • Serve as the first contact for customers and logistics partners regarding delivery questions and comments • Ensure accurate and timely processing of customer orders and shipments • Monitor order progress and inventory levels, coordinating with relevant teams to resolve discrepancies • Handle customer claims and complaints independently, including issuing credit notes when needed • Create and maintain customer-specific work instructions, ensuring they are always up to date • Process consignment and export orders accurately within the system • Proactively suggest ideas to improve departmental processes and efficiency • Collaborate closely with the Customer Service Manager to ensure high service standards Requirements: • Completed MBO diploma, preferably in Customer Service or a related field • At least 2 to 3 years of experience in a similar customer service role, preferably within the food industry • Available to work from October 2026 to February 2027, 32-40 hours per week • Ability to start quickly and work effectively within a short timeframe • Office attendance required on Tuesdays, Wednesdays, and Thursdays; working from home possible on Mondays and Fridays • Fluency in Dutch and English, with excellent communication skills • Structured, accurate, and able to switch quickly between tasks Other Information: If you are interested and want to apply, please submit your application via the apply button below and contact me.
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