Customer Service Manager

Buffalo, NY business is looking for a self motivating, organized and experienced Customer Service Manager. This person must be diligent, be able to work well with others in small groups, and have excellent communication skills and have prior experience supervising others. Microsoft product knowledge base is needed. You must be able to think outside of the box and be creative. Social Media knowledge is required.

Experience skiing and/or hiking is preferred. Responsibilities: • Work full time 8:30 am to 5 pm • Manages and coordinates activities of employees engaged in customer service activities • Answers phones, takes customer and consumer orders • Answers email and distributes consumer and customer emails to appropriate associate. • Observes and evaluates employee''s performance on a yearly basis • Supervises quality-monitor employee''s interactions with customers and consumers • Consults employee in resolving problems and completing daily tasks • Resolves complaints and answers questions of customers regarding services and products • Manages budget with the assistance of V.P.

• Manage media contacts • Trade show attendance and assistance with coordination • Travel will be required • Assist with website(s) maintenance • Coordinate marketing efforts with head office in Germany We are located near the Buffalo International Airport. Please send your cover letter, resume and references with your reply to this posting. Benefits package includes: Fully paid health insurance by company, fully paid dental insurance by company, long term disability, short term disability, vacation and sick days.

Salary is negotiable based on experience.