Job at a glance
We are looking for a Customer Service Assistant for our client in Geel. In this role, you will be based in Geel and work in a dynamic logistics environment where shipments, schedules and customer enquiries are subject to constant change. You will act as the link between customers, planning, dispatching, invoicing and external transport partners. Combining commercial acumen, administrative accuracy and operational insight, you will ensure that enquiries and issues are dealt with correctly, clearly and in a timely manner.
After-sales cases form the core of your role. You will maintain daily contact with customers via telephone and email and actively seek suitable solutions to a wide range of enquiries and issues: • You handle enquiries regarding rates, charges, loading and unloading arrangements, transport details and other operational or administrative matters. • You gather the necessary information for complaint files, record the relevant details and follow up on each file meticulously.
• You ensure the smooth flow of information to the operations and invoicing departments. • You investigate operational enquiries independently and liaise with dispatch or planning where necessary. • You monitor agreements made and keep customers and internal partners informed of progress. • You identify recurring issues and contribute to clear, efficient working arrangements.