Customer Service Representative / Senior Customer Service Representative (Taxi Fleet Management)

What You'll Do • Represent Amigo by giving customers great service that builds trust in our brand • Handle inquiries from customers and drivers by phone, in-app chat, WhatsApp, WeChat and email. • Support daily operations and work with the team to keep things running smoothly • Solve problems quickly and professionally so every passenger and driver has a good experience What We're Looking For • 2+ years of experience in customer service or operations • Experience in the taxi or transportation industry is a plus • Fluent spoken and written Chinese and English • Customer-focused, positive and self-motivated • A strong team player with good communication skills • MS Office skills are an advantage • Able to work shifts, including weekends (Immediate availability preferred) Working Hours • 5 days a week, 9 hours per day • Shifts run between 8:00 AM and 10:00 PM • Weekend shifts required (Saturday/Sunday)