Customer Service Representative

杜邦的目标是通过必不可少的创新，推动世界繁荣发展。我们致力于那些最重要的事情。无论是为全球超过十亿的人提供洁净的水，还是为手机、电动车等日常生活中的科技产品生产必备材料，抑或是保护全球员工。探索世界顶尖人才选择在杜邦工作的众多原因。​​​​​​​为什么加入杜邦 | 杜邦招聘 https://careers.dupont.com/cn/zh/whyjoinus DuPont Wilmington, DE is seeking an experienced Customer Service Representative who thrives in a fast-paced, customer-focused environment and takes pride in delivering accurate, timely, and solutions-oriented service. At DuPont, customer service professionals play a critical role in helping customers succeed while supporting business performance.

You will have the opportunity to work with cross-functional partners, build meaningful customer relationships, and contribute to process improvements that strengthen service quality and operational excellence. In this role, you will serve as a key connection point between customers and internal business partners, helping ensure orders are managed smoothly from entry through delivery while supporting a high-quality customer experience.

This is an excellent opportunity for an experienced customer service professional who enjoys managing complex customer needs, working across multiple systems and teams, and using sound judgment to resolve issues before they impact the customer. About the RoleAs a Customer Service Representative, you will own the order management process for assigned accounts while collaborating closely with customers, commercial teams, supply chain, logistics, credit, pricing, and other functional partners.

You will help drive customer satisfaction by ensuring orders, documentation, delivery expectations, and issue resolution are handled with accuracy, urgency, and professionalism. The ideal candidate is proactive, detail-oriented, and comfortable using systems such as SAP or other ERP platforms to manage order activity, resolve customer inquiries, and support business priorities. Key essential duties/What You’ll DoManage customer orders from entry through delivery, ensuring the right product arrives at the right time with accurate documentation.

Serve as a primary contact for strategic, complex, high-volume, or high-revenue customers. Respond to customer inquiries, complaints, and service issues with urgency, ownership, and professionalism. Use SAP or other ERP systems to process transactions such as order entry, returns, credits, debits, deliveries, shipments, invoices, quality notifications, and customer master data requests. Partner with sales, supply chain, logistics, warehouse, pricing, credit, and customer advocacy teams to resolve customer needs and order fulfillment challenges.

Review daily reports to identify potential issues, including open orders, returns, blocks, delivery concerns, and service failures. Analyze customer ordering patterns to anticipate needs and support proactive account management. Support customers with administrative and technical questions related to tools such as EDI, Capture, and MyDuPont. Document processes, maintain customer desk manuals, and support continuous improvement opportunities.

Act within assigned delegation of authority while supporting internal controls, audit requirements, and compliance standards. Job Qualifications ProfileRequired: High school diploma or GED equivalent At least 2 years of customer service experience or equivalent experience supporting customers, orders, or business operations. Experience using SAP or another ERP system. Strong Microsoft Office skills, including Outlook, Excel, PowerPoint, Word, and SharePoint.

Strong communication skills with the ability to translate customer needs into clear actions for internal teams. Sound judgment, attention to detail, and the ability to resolve issues with limited supervision. Ability to manage multiple priorities in a dynamic, fast-paced team environment. Ability to identify patterns, solve problems, and recommend process improvements. Preferred: Experience with Salesforce.com Bachelor’s degree 加入我们的人才社区 并与我们保持联系！https://careers.dupont.com/cn/zh/jointalentcommunity?applyType=JTC 杜邦是一家推崇机会均等的公司。我们对符合条件的求职者一视同仁，不会因其种族、肤色、宗教、信条、性别、性取向、性别认同、婚姻状况、国籍、年龄、退伍军人身份、残疾或或属于任何其他受保护阶层而区别对待。如果您需要借助合理的便利条件来搜索或申请职位，请访问我们的无障碍功能页面获取联系信息。http://www.dupont.com/accessibility.html 杜邦提供全面的薪资和福利方案。要了解更多，请访问薪酬和福利页面 https://careers.dupont.com/cn/zh/compensation-and-benefits