Job at a glance
What We Are Looking For A strong appreciation for, or hands-on experience with, diverse fashion trends Experience working with any retail commerce platforms Familiarity with CRM, e.g., Gorgias and Gorgias AI, or any similar customer support software Experience using Shopify Proven experience providing email-based customer support Excellent written and verbal communication skills Strong problem-solving abilities, with the capacity to troubleshoot and resolve customer queries efficiently Ability to work independently as well as collaborate effectively within a team environment Openness to feedback to ensure the delivery of a high-quality customer service experience Confidence in navigating the competitive fashion and e-commerce landscape Passion for staying up to date with fashion trends, fabrics, and production processes Polite, professional demeanor with excellent interpersonal skills Proactive mindset with the ability to think creatively and solve problems quickly Strong time management and organizational skills, with the ability to work independently Capacity to resolve 10–15 customer tickets per hour Proven track record of maintaining a minimum 90% quality score Qualifications Equipment Requirements (bring your own device) Minimum 50 Mbps internet connection Minimum 8GB RAM – Intel i5 10th gen Quiet working environment Noise-canceling headset No desktops No Chromebook, no LINUX Only recruiting from KENYA Benefits Performance has its benefits within our Reward and Recognition Program – Club 90.
Work-life balance – No more commuting to work, you get back lost days, a lot of lost days. We provide an internet allowance to cater for connectivity requirements.