Customer Service Rep

Who We Are PAGE-BREAK PAGE-BREAK PAGE-BREAKElevate Outdoor Collective is an alliance of iconic outdoor and winter sports brands with a specialized focus on skiing, snowboarding and snowshoeing. With each unique brand maintaining its own individual points of view and driving independent innovation, the Collective is fueled with the strength of world-class development facilities and engineers, global distribution channels and committed outdoor lifestyle enthusiasts and experts.

Our brands include K2 Skis, K2 Snowboards, Marker, Dalbello, Völkl, RIDE Snowboards, LINE Skis, Backcountry Access, Atlas Snow Shoe Co., Tubbs Snowshoes, Madshus and K2 Skates. PAGE-BREAK PAGE-BREAK PAGE-BREAK With an international portfolio of world-renowned brands recognized as trailblazers in innovation, performance and, most importantly, fun times by active lifestyle enthusiasts across the globe, Elevate Outdoor Collective will continue its mission to progress the culture of each and every outdoor endeavor it represents.

As “One Team” backed by world-class development facilities and product engineers, incredibly talented athletes and ambassadors and a top-notch crew of employees who live and breathe the outdoor active lifestyle, Elevate Outdoor Collective is eager to take things to the next levelPAGE-BREAK PAGE-BREAK PAGE-BREAKPosition SummaryPAGE-BREAK PAGE-BREAK PAGE-BREAKThe Consumer Support Representative will provide excellent customer service, including order, warranty and technical support to consumers, and will manage daily office tasks and support the customer service team as assigned.

We are hiring 1 position based out of Seattle Headquarters and 1 position out of Boulder, Colorado. This position is expected to last from October to March.PAGE-BREAK PAGE-BREAK PAGE-BREAKResponsibilities: PAGE-BREAK PAGE-BREAKAnswer incoming phone calls from consumers through our ACD (automatic call distribution) lines in a timely and professional mannerPAGE-BREAK PAGE-BREAKRespond to e-mail and letters from consumers originating at all consumer channelsPAGE-BREAK PAGE-BREAKOnline retail order management and supportPAGE-BREAK PAGE-BREAKProved product technical support to consumersPAGE-BREAK PAGE-BREAKData and Order entry as requiredPAGE-BREAK PAGE-BREAKPlace offline parts orders for product support generated from phone calls and emailPAGE-BREAK PAGE-BREAKProvide excellent customer service to consumers through strong verbal and written communication skillsPAGE-BREAK PAGE-BREAKUnderstand and follow standard operating procedures for assigned tasksPAGE-BREAK PAGE-BREAKCollect, file and maintain documents and correspondence from customersPAGE-BREAK PAGE-BREAKProcess requests for Return Authorizations (issue RA#s) in compliance with return and warranty policiesPAGE-BREAK PAGE-BREAKCommunicate extensively with supervisor, sales managers and sales reps regarding status of ordersPAGE-BREAK PAGE-BREAKRequired Skills PAGE-BREAK PAGE-BREAKMinimum of 2 years consumer sales experience (retail, online and/or call center)PAGE-BREAK PAGE-BREAKAdvanced skills in MS Windows applications, particularly Excel, Word, and OutlookPAGE-BREAK PAGE-BREAKExperience with MRP systemsPAGE-BREAK PAGE-BREAKConsistent sense of urgency requiredPAGE-BREAK PAGE-BREAKAbility to work well in a team environment and cross functionallyPAGE-BREAK PAGE-BREAKDetail oriented, conscientious, and self-motivatedPAGE-BREAK PAGE-BREAKExcellent follow through and persistencePAGE-BREAK PAGE-BREAKExcellent time management skillsPAGE-BREAK PAGE-BREAKAbility to prioritize, multitask and escalate when neededPAGE-BREAK PAGE-BREAKInitiative to improve processes and reduce costsPAGE-BREAK PAGE-BREAKOvertime and/or an adjusted schedule may be required in peak seasonPAGE-BREAK PAGE-BREAKDesired Skills PAGE-BREAK PAGE-BREAKBachelors Degree or related experiencePAGE-BREAK PAGE-BREAKGenuine interest and understanding of Elevate Outdoor Collective's productsPAGE-BREAK PAGE-BREAK2-3 years experience with outdoor retail sporting goods, snow sports a plusPAGE-BREAK PAGE-BREAK PAGE-BREAK PAGE-BREAK PAGE-BREAKColorado Residents: Elevate Outdoor Collective carefully considers numerous factors when determining compensation.

This includes but is not limited to education, qualifications, certifications, skillset, training, current and prior experience, location. The minimum salary for our Customer Service Rep position is $19 an hour and the maximum salary for this position is $21 an hour. The compensation ultimately offered to the successful candidate will depend upon the aforementioned factors. Successful candidates may also be eligible for a discretionary bonus.PAGE-BREAK PAGE-BREAK PAGE-BREAK PAGE-BREAK PAGE-BREAK PAGE-BREAKElevate Outdoor Collective and its subsidiaries is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics. View the EEO is the Law poster here http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf. PAGE-BREAK