Customer Service
Job at a glance
Purpose of the role The Customer Service primary task is to support customers and distributors by phone and e-mail and provide the best possible service across markets. The CSC's main areas are: United Kingdom and Ireland In close cooperation with the external Sales Team, Marketing and Supply Chain to ensure a high standard of quality customer service . Order processing with focus on the customers need, yet within the processes/agreements made by the company.
Support and follow up on marketing/external sales initiatives to expand the market share. To contribute with good team spirit helping across markets and tasks within the Customer Service area Key responsibilities Order Processing Processing customer orders Make sure data is correct & according to company processes. (Prices, delivery addresses, delivery dates etc.) Close cooperation with supply chain & distribution tracking performance Customer Contact Respond to customer requests.
Customer guidance to solution (phone, mail, live chat) Customer Master Data Keep data updated and in alignment with customer contracts. Claims Handling Claims handling (registration, solution, corrective action) Ongoing corrective actions in cooperation with QA dept. Sales/Marketing support & follow up Proactive follow up on Campaigns and product launches. Preparation of leads and requests generated from website in CRM .
Cooperation with distributors to keep websites updated. Work closely with Area Sales Manager to increase spend and support to Distributors. Personal Competencies: Customer Service mindset Team oriented Organisational Skills and able to multi-task Able to work alone & stay motivated. Pro-Active Problem solver Flexible Confident and Professional Telephone Manner Professional Competencies: Documented experience within Sales/Customer Service Languages: English in writing and speech (Proficient/Fluent) Other languages are an advantage but not required.
IT skills: Microsoft Office CRM System ERP System Stakeholders/frequent cooperation with: Customer Service Sales/Marketing Supply chain Working hours: Mon - Thu: 9am - 5pm Fri: 8.30 - 4pm