Customer Success Manager (B2B SaaS)

Strong Key Account Management / Customer Success Profiles 2 Mandatory (Experience) – Must have 2+ years of hands-on experience in Key Account Management / Customer Success, with atleast 2+ years in managing complex, high-value client relationships and delivering measurable growth/retention targets. 3 Mandatory (Skill 1) – Must have strong commercial acumen, negotiation, and strategic problem-solving, with a clearly analytical, data-driven approach to managing accounts.

4 Mandatory (Skill 2): Must have proven experience in renewals, retention, upsell, cross-sell, and expansion within assigned accounts 5 Mandatory (Skill 3): Must have experience handling contract renewals, pricing discussions, and negotiation ownership 6 Mandatory (Skill 4) – Must have startup / lean-team experience and demonstrated ability to handle high pace and high account volume 7 Mandatory (Tool) – Proficiency with CRM tools, project management, and data analysis.

8 Mandatory (Industry) – Must come from a product-based tech company in the D2C commerce-enablement ecosystem (checkout/payments, fintech, engagement/retention SaaS, WhatsApp commerce, loyalty, logistics, or commerce ops), with direct hands-on experience in D2C retention and account expansion. 9 Mandatory (Market) – Must have exposure to the Indian market, with at least the most recent 2 years spent working in the Indian market.

Purely global/international market experience will not be considered. 10 Mandatory (Note) – CTC is inclusive of 20 percent variable 11 Preferred (Background) – Engineering / technical background, or strong technical fluency explicitly valued by the client 12 Preferred (Functions) – Hands-on with QBRs, account strategy/forecasting (revenue, retention, satisfaction), and upsell/cross-sell-led account expansion.