Customer Success Manager (m/w/d)

Banks and Insurance Jobs is looking for a Customer Success Manager (m/w/d) to join our clients team! Requirements Several years of professional experience in customer success, account management or a comparable customer-oriented role Strong communication skills, empathy and a solution-oriented mindset Independent, structured and proactive working methods with high personal responsibility Enthusiasm for customer loyalty, technology and sustainable collaboration Fluent German and good English skills, any other language is an advantage – e.g.

B. French Tasks & Responsibilities Independent management of the entire customer lifecycle: from handover by the sales team to structured onboarding to long-term customer loyalty Conducting training courses, activation measures and regular strategy meetings Ongoing support and active solution finding for daily business challenges Continuous development of customer relationships through individual advice and optimization of use Self-responsible upselling and cross-selling within your customer portfolio Building sustainable relationships with relevant stakeholders on the customer side Passing customer feedback to internal product improvement teams Participation in the optimization and scaling of our customer success processes Core Benefits Individually designed career path – e.g.

B. Development to Senior Customer Success Manager within 12 months 100% remote within Germany or working in the Berlin office – you decide where you are most productive Regular team events (e.g. B. Mallorca, Berlin, Mecklenburg Lake District) and a real team spirit Mentoring and targeted training in communication, customer development and technology Attractive fixed salary plus performance-related bonus Flat hierarchies, lots of personal responsibility and direct exchange with the founders A motivated and helpful team with real joy in collaboration and growth Required Experience min.

3 years of experience Employment Type Full-time