Job at a glance
📋 Description Manage relationships with mid-tier customers to ensure continued success and feature adoption. Act as the first point of human contact for users who have not yet interacted with a representative. Conduct onboarding check-ins, webinars, and product walkthroughs to help users achieve first value. Identify upsell or cross-sell opportunities through customer usage analysis and pass qualified Partner with the Product and Customer Operations teams to surface insights, feedback, and Foster community engagement through online events, user groups, newsletters, and in-app 🎯 Requirements Bachelor’s degree or equivalent.
1–3 years of experience in Customer Success or Account Management (preferably in SaaS or tech). Strong communication skills with the ability to guide and educate customers effectively. Excellent written and verbal communication skills; empathetic and customer-first approach. Familiarity with CRM and customer success platforms (e.g., HubSpot, Intercom, Gainsight, etc.). Ability to interpret customer data to identify trends, risks, and opportunities.
🎁 Benefits Fully remote work from the comfort of your home Generous time off policy of 21 days (birthday included 🎉), 8 designated/floating holidays, 2 paid Employer-sponsored health insurance plan through TriNet, including medical (United Healthcare) 401(k) retirement plan via TriNet's partner, Empower, with an employer match of up to 4% Reimbursement package for home office expenses and professional development, up to $1.5k Eligibility for employee equity plan (stock options)