Job at a glance
Company: Carvis Type: Full-time Compensation: $70,000 – $95,000 base + performance bonus (OTE $100K–$130K) + equity Location: Remote (US-based only) + travel to shops/conferences About Carvis Carvis is building the agentic operating system for the physical world of vehicle service and repair. Every day, millions of vehicles move through a complex ecosystem of service advisors, technicians, operators, and fleet managers — yet the systems supporting them haven't kept pace with the growing complexity of modern vehicles.
Carvis transforms how decisions are made across the entire service lifecycle, turning fragmented data from real-world repair cases into instant, precise, and scalable intelligence for shops, fleets, and dealerships. This isn't just about efficiency — it's about redefining how work gets done in a $200B+ industry and laying the foundation for AI to operate in complex, real-world environments. We're a small, fast-moving team building at the frontier of physical AI, looking for people who want to shape the future.
The Role We're looking for a Customer Success Manager who will own the relationship between Carvis and the shops we serve. You'll guide customers from onboarding through long-term adoption and growth — making sure every shop gets real, measurable value from our platform. There are two paths into this role, and we're excited about both: You come from the auto repair world. Maybe you've been a service advisor, worked at a shop management platform, or spent years alongside shop owners.
You know the industry inside and out — the workflows, the lingo, the daily grind — and you're ready to bring that expertise to a customer success career in SaaS. You're an experienced Customer Success Manager from an adjacent industry. You've built onboarding playbooks, managed a book of business, and driven retention at a SaaS company — and now you're eager to apply those skills in the auto repair vertical.
You're a fast learner who gets energized by immersing yourself in a new industry. Either way, you're someone who builds trust quickly, thinks in systems, and genuinely cares about helping customers succeed. What You'll Own Customer Onboarding & Adoption Own the end-to-end onboarding experience for new shops — from data migration and system integration to first-estimate success Develop and refine onboarding playbooks that drive rapid time-to-value Train service advisors and shop owners on how to get the most out of Carvis within their daily workflows Guide shops through integrating Carvis with their existing shop management system (Tekmetric, Shop-Ware, Mitchell 1, Protractor, and others) Account Management & Growth Manage a book of business across independent shops and multi-location groups Monitor account health metrics, proactively identify churn risk, and intervene early Drive expansion within existing accounts by uncovering new use cases and demonstrating ongoing value Build strong, trust-based relationships with shop owners and service advisors Voice of the Customer Serve as the primary advocate for customers internally, feeding insights back to product and engineering Identify patterns in customer feedback and translate them into actionable product recommendations Contribute to customer-facing resources — help articles, onboarding guides, and best-practice documentation Industry Expertise Act as the in-house expert (or become one) on shop management systems and the auto repair technology landscape Stay current on industry trends, competitive dynamics, and emerging technology that affects how shops operate Engage with automotive repair communities to build brand awareness and deepen industry knowledge What you bring 2–5 years of experience in customer success, account management, or customer onboarding — in automotive, trades, or adjacent vertical SaaS Proven track record of onboarding customers to SaaS products and driving adoption through structured success plans Strong relationship-building skills — you can speak confidently with a 2-bay independent shop owner and a 30-location regional group alike A genuine interest in the auto repair industry and the people who work in it Comfort with data and metrics — you use account health scores, usage data, and KPIs to prioritize your work Nice-to-Haves Prior experience as a service advisor, shop manager, or in an automotive repair operations role Hands-on experience with a major shop management system (Tekmetric, Shop-Ware, Mitchell 1, Protractor, R.O.
Writer, or similar) Deep familiarity with shop KPIs like ARO, car count, gross profit, and effective labor rate Sales or business development experience — comfort running product demos, handling objections, and closing new business Experience with CRM tools (HubSpot, Salesforce) and customer success platforms (Gainsight, ChurnZero, Vitally) Familiarity with AI-powered tools and comfort explaining technical concepts in simple terms Knowledge of parts ordering systems, labor guide integrations, and DVI (Digital Vehicle Inspection) tools Why Carvis Industry impact — Help modernize an industry that's long overdue for better technology AI-first product — Work at the intersection of artificial intelligence and a massive, underserved market Early-stage opportunity — Shape the customer success function from the ground up with real ownership Competitive comp — Strong base salary plus performance-based upside tied to real outcomes How to Apply Send your resume and a short note about your connection to the auto repair industry to [email protected].
Bonus points if you can tell us about a time you turned a skeptical shop owner into a product champion.