Job at a glance
Responsibilities Build and maintain CS playbooks, SOPs, templates, and best practices Implement scalable processes and tooling to support implementation, customer health, and renewals Design and run quarterly goal cycles, scorecards, and CS incentive mechanics Own opportunity hygiene and tracking in Salesforce Develop onboarding and training programs for CS and Implementation teams Maintain a centralized knowledge base Partner cross-functionally to operationalize product and process changes Identify opportunities to automate manual workflows Measure the effectiveness of CS processes and programs Requirements 4+ years of experience in Customer Success Operations, Revenue Operations, or similar Hands-on Salesforce experience including reporting and workflows Experience designing and operationalizing bonus or incentive structures Strong understanding of the customer lifecycle (implementation, adoption, renewals, expansions) Strong analytical skills and experience using data to identify gaps Excellent project management and cross-functional communication skills About the Company OneImaging provides a concierge approach to radiology services, helping patients and families access essential imaging exams at fair prices through a premium-quality radiology network of over 5,000 providers.