Job at a glance
Responsibilities Contribute to the company's growth by effectively managing and nurturing client relationships. Act as the Single Point of Contact (SPOC) for existing clients, ensuring smooth communication and service delivery. Onboard, train, and implement company solutions at new client locations. Assist clients promptly through email, calls, and messages, ensuring high satisfaction levels. Address client complaints by coordinating internally and externally for quick issue resolution.
Resolve product or service-related problems by identifying the issue, determining the root cause, and serving as the ability to improve the overall customer experience. Follow up consistently to ensure complaints are resolved and clients are satisfied. Prepare detailed product/service reports by collecting, organizing, and analyzing client information. Conduct product training sessions for clients via calls to improve product understanding and logistics visibility platform usage.
Requirements Experience in client relationship management and support. Ability to work in rotational shifts (6 AM-3 PM, 10 AM-7 PM, 2 PM-11 PM, 10 PM-6 AM). Strong coordination and internal team coordination skills. About the Company Intugine Technologies is a trusted solution partner catering to global brands, providing best-in-class visibility platform for supply chain visibility across modalities (air/land/sea/rail).
They are a proud partner of the National Logistics Policy of India.