Data Analyst -Genesys

Primary Skills: Genesys, Nuance, Verint v11, Cyara. Description: Interview: Phone and maybe Skype. Visa: All candidates must be on our w-2. NO third party resumes. The person should have hands-on experience in the following skills: - Genesys 8.x (GVP/CIM) MUST HAVE: - Nuance Framework - Verint v11 - Cyara RESPONSIBILITIES - Work on enhancement based on the business requirements. - Estimate enhancement and support leads in planning the work.

- Support production issues. - Investigate any reported failures. - Identify the fix & foot cause. - Identify and implement process to improve the implementation of enhancements and bug fixes. - Liaise with external vendors in getting projects completed.