Job at a glance
A day in your life as a Data and Real-Time Analyst:Real-TimeMonitoring queue level performance and variance to forecast in real-timeReporting any significant variations from forecast to OperationsProviding recommendations for addressing and responding to variations from the forecastMonitoring agent level schedule adherenceReporting any significant adherence to Operations and WFM Management in a proactive and in urgent mannerAnalyzing variations to forecast and project impact for the remainder of the dayCompiling and submitting intraday reports with accuracy and timelines as well as proactive recommendations for actionsUpdating schedules with real-time attendance and exceptionsData:Generate reports, dashboards, and visualizations that summarize findings and support decision-makingGather, clean, and preprocess large datasets from various sources to ensure data accuracy and consistencyConduct thorough data analysis using statistical tools and techniques to identify trends, patterns, and …