Job at a glance
Int. type - Both iLinc Web Cam and In Person Interview. Short Description: The Desktop support specialist supports in-house teams and responds in person to helpdesk tickets. Complete Description: Role Description: •Responsible for the execution of DTI Service Desk contact, problem, incident and request management policies and procedures. •Responsible for the diagnosis, troubleshooting and tracking of all computer-related incidents.
•Responsible for escalating problems and incidents to designated level 2 and level 3 help desk support entities. •Responsible for reporting incident status and system outage notifications to customers, technical staff and applicable management entities. •Responsible for logging incidents and problem resolution activities into a computerized tracking system. •Responsible for maintaining a robust and accurate knowledge base repository.
•Responsible for providing hands-on PC and peripheral equipment troubleshooting, repair and installation support. •Responsible for generating help desk related performance statistics, as required. •Responsible for training support staff, as required. •Responsible for performing other tasks, as assigned. Position resides in Georgetown Delaware and has frequent travel requirements to Milford and Dover (not reimbursed) Skill Required / Desired Amount of Experience Working in a computer technical environment Required 3 Years Function as support directly to help desk Required 1 Years Experience troubleshooting, installing, upgrading, and repairing PCs Required 1 Years Windows XP Required 4 Years Windows 7 Required 1 Years Prior experience in working with and troubleshooting Desktop issues with Active Directory Administration Required 1 Years Prior hands on experience with Windows Powershell Highly desired 2 Years TCP/IP Networking skills Highly desired 1 Years Automated help desk application tools Highly desired 1 Years Experience with comprehending functional and technical documentation Highly desired Physical Ability to lift in excess of 40 lbs Required Customer service, oral, and written communication Highly desired 1 Years