Director of Customer Service
Job at a glance
Responsibilities Lead the day-to-day operations and overall performance of the Department Drive performance through clearly defined KPIs Establish strong operational discipline and ensure consistent execution across all customer touchpoints (phone, email, and chat) Partner with cross-functional teams to align Customer Service with business priorities like revenue growth, customer retention, and operational efficiency Build a high-performing, accountable team and implement scalable processes Support the execution of the Customer Experience strategy as defined by the Senior Director of Consumer & Customer Experience About the Company Thorne works to deliver high-quality, science-backed solutions to empower individuals to take a proactive approach to their well-being.
Thorne is a team of more than 750 passionate individuals committed to providing superior health solutions at every age and life stage.