Dynamics 365 & Intelligent Automation Manager

Responsibilities MS Dynamics (Finance & HR) – Administration & Development: Administer, configure, and customize the Finance and HR modules within Dynamics 365 Gather business process requirements from internal stakeholders; produce functional and technical concepts Continuously optimize existing solutions in collaboration with business units and external providers Own integrations with adjacent systems AI / Automation & Process Improvement: Identify opportunities for artificial intelligence (AI) and machine learning (ML) to drive process improvements, including predictive analytics, automation, and intelligent reporting Develop AI-driven solutions: design and implement AI-powered enhancements to existing systems and workflows, focusing on efficiency gains, automated report generation, anomaly detection, and forecasting Intelligent automation: collaborate on the development, integration, and deployment of intelligent automation tools and modules—both internal and vendor-supplied—to unlock data insights and streamline processes Continuously look for ways to simplify, automate, and improve business processes through emerging technologies and innovations Power BI Reporting & Data Analysis (Transition Tool): Design, develop, and maintain Power BI dashboards and reports for Finance, HR, and other business areas, serving as a bridge toward a fully AI-driven reporting infrastructure Perform data modeling, DAX scripting, and optimize data sources for performance to ensure reliable reporting in the short term Ensure data accuracy, relevance, and usability of reports, while work is underway on implementing AI-based solutions Project Management & External Vendor Coordination: Setup and own end-to-end AI-driven reporting projects planning, requirements management, execution, quality assurance Manage and coordinate external implementation partners Own Dynamics and Power BI projects end to end: planning, requirements management, execution, quality assurance Accountable for on-time delivery, budget tracking, and stakeholder communication Drive change and risk management across active projects Advisory, Stakeholder Support & 2nd/3rd-Level Support: Advise and support internal stakeholders on Dynamics and Power BI questions Run internal training sessions for power users and end users Diagnose and resolve complex technical and functional issues in Finance/HR contexts Document incidents and drive continuous improvement of support processes Maintain ongoing documentation of project progress and outcomes Cloud Backup Support: Support the Cloud team with general cloud-related administration, configuration, and operational tasks Collaborate with internal IT teams and external service providers to troubleshoot and resolve infrastructure and end-user issues Support the continuous improvement, reliability, and security of cloud and local IT services Requirements 3-5 years of hands-on experience with MS Dynamics 365 Finance & HR and Power BI, including demonstrated project leadership (planning, requirements management, change control, risk assessment, schedule and budget ownership) Solid expertise in configuration, customization, and integration of Dynamics 365 Practical experience identifying and implementing opportunities for AI/ML, intelligent automation, and process improvement Understanding of AI/ML concepts and their practical application to business processes, reporting, analytics, and automation Experience developing, integrating, or implementing AI-driven solutions, automation tools, or data-driven workflows Ability to assess and leverage both internally developed and vendor-provided AI and automation solutions Proven Power BI skills: report development, data modelling, DAX, performance optimization Experience independently handling 2nd/3rd-level support and complex troubleshooting Experience with cloud technologies and general IT operations Bachelor's degree or higher in Information Systems, Computer Science, Business Administration (IT focus), or equivalent qualification Excellent written and spoken German; fluent English Personal profile Highly structured, analytical, and solution-oriented mindset Strong communication skills, both with internal stakeholders and external service providers Independent, quality-conscious, and service-oriented way of working Team player with initiative and accountability Open, personable presence with genuine enjoyment of working across diverse stakeholders Flexibility and curiosity to get up to speed on new technical topics Strong interest in emerging technologies, AI, automation, and continuous process improvement