Job at a glance
Responsibilities Act as the initial touch point for guests via inbound calls and online chat Convert inquiries into confirmed reservations for Food and Beverage offerings Handle table reservations, dining, and entertainment inquiries Respond to guest queries via phone, email, and direct connect with speed and accuracy Utilize up-selling techniques to enhance guest experience Execute administrative tasks and maintain accurate customer records Adhere to department SOPs and safety standards Participate in weekly and monthly department meetings Requirements 1-2 years of experience in F&B Reservations Sales within a luxury hotel environment in the UAE Proficiency in Microsoft Office (Word, Excel, Outlook) Exceptional knowledge of Hotel PMS, specifically Opera Excellent verbal and written communication skills in English Proactive nature with strong attention to detail Ability to handle guest requests and emergencies professionally About the Company FIVE Hotels and Resorts is a global lifestyle powerhouse operating across distinctive destinations in the hospitality, entertainment, and real estate sectors.