Front Desk Agent

The William is seeking guest-focused, detail-oriented Front Desk Agents to join our team. We have immediate opportunities for part-time and full-time opportunities - Mornings, Evenings, and Overnight Roles are all available. We’re looking for people who understand that exceptional hospitality is about more than checking guests in and out — it’s about creating a welcoming, personalized experience and making every guest feel valued.

As a Front Desk Agent, you’ll be an important part of the guest experience, helping ensure each interaction reflects the thoughtful service, attention to detail, and boutique hospitality that define The William. Key Responsibilities Welcome guests warmly and provide attentive, personalized service throughout their stay. Manage guest check-ins and check-outs accurately and efficiently. Respond to guest questions, requests, and concerns with professionalism and a service-oriented approach.

Communicate effectively with other hotel team members to ensure a seamless guest experience. Maintain accurate guest records and complete front desk tasks with strong attention to detail. Anticipate guest needs and take initiative to resolve issues or coordinate appropriate support. Maintain a professional, welcoming, and organized front desk environment. Represent The William’s service standards in every interaction with guests and colleagues.

Qualifications Ideally, 6 months to 1 year of previous front desk experience in a hotel or hospitality setting. Fluent in English, with strong verbal communication and interpersonal skills. Spanish language skills are a plus. A genuine passion for hospitality and delivering exceptional guest service. Strong attention to detail, organization, and follow-through. A proactive, personable approach and the ability to handle guest requests with professionalism and care.

For Daytime Schedules: Ability to work a full-time schedule of 40 hours per week or part-time schedules up to 20 hours per week, including rotating morning and afternoon/evening shifts. No overnight shifts are required. For Overnight Schedules: Ability to work a full-time or part-time schedule of 11pm-7am. What We're Looking For The ideal candidate understands the difference that personalized service makes in a boutique hotel.

You take pride in remembering the details, anticipating guest needs, and creating thoughtful, welcoming experiences. You’re approachable, reliable, and attentive, and you enjoy being part of a team committed to high standards of hospitality. The William is an equal opportunity employer and considers applicants without regard to any characteristic protected by applicable federal, New York State, or New York City law.