Job at a glance
What You'll Do * A Front Desk Supervisor will provide the highest quality of service to the guest, anticipating and exceeding their expectations * Oversee the entire front office team including, customer service reps, Night Audit * Understand and consistently follow all cash handling and accounting procedures including the hotel credit and check cashing procedures * Develop a thorough knowledge of hotel staff, hotel services, hours of operation, room locations, room rates, amenities, and hotel surroundings * Handle all administrative duties and tasks such as: scheduling, ordering, training, coaching and hiring.
* Ensure security and confidentiality of all guest and hotel information * Effectively respond to and resolve guest concerns or complaints * Perform other duties as assigned What You'll Bring * Strong communication skills * A passion for customer service * The ability to be flexible and adapt to any situation * A desire to work as part of the front desk team * An outgoing personality with a positive attitude * Previous hospitality experience required * The ability to stand and move at a fast pace for long periods of time.
Working long hours may also be required based on business needs. Must be available to work weekends and holidays as necessary Powered by Froala Editor Source: Hospitality Online