Global Technical Support Engineer

Introduction ASML is one of the world’s leading manufacturers of lithography systems that help enable Moore’s Law and the creation of increasingly powerful and capable electronic devices. Our San Diego-based light source division, Cymer, is renowned for developing both deep ultraviolet (DUV) lithography light sources and next generation extreme ultraviolet (EUV) light sources. We are a multinational company with over 70 locations in 16 countries, headquartered in Veldhoven, the Netherlands.

We have 18 office locations around the United States including main offices in Wilton, CT, Chandler, AZ, San Jose, CA and San Diego, CA (EUV laser source creation). As the world’s leading semiconductor lithography machine (the machine that makes computer chips) manufacturer, ASML enables chip manufacturers to make cheaper, faster, chips, thereby enabling all the technology you use today. The machines we make require high speed, magnetically levitated stages with sub-nanometer accuracy, robotic mask delivery systems, mechatronic devices to shape and correct the laser illumination source, and optical modules that can detect sub-nanometer alignment errors and pattern distortions.

Temperature controlled to milli-kelvins, particulate free, and operating in complete vacuum, the technical challenges are endless. Solving these requires expertise in servo controls, mechatronics, mechanical engineering, electrical engineering, embedded software engineering, optics, physics, manufacturing, industrialization, and more. If you like extreme challenges and want to help bring the next generation of technology to the world, then come join ASML.

If you have a passion for technology and innovation you’ll want to check us out. Be a part of ASML. Be a part of progress. One Company, One Goal, Limitless Innovation. It's our people that make the difference. “This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work.

Business demands may require ASML to proceed with applicants who are immediately eligible to access controlled technology.” Job Mission Provides technical support associated with Cymer laser products for Integrator and Chipmaker Operations. Provides comprehensive technical engineering support for escalations and other technical issues requiring resolution and support to our Field Operations. Key interfaces include account team and program engineering, Cymer Field Service, and Site.

Job Description Serves as an internally recognized specialist who applies, analyzes and interprets a variety of standard theories, concepts, methods, and techniques to a wide range of issues within a single technical area using imaginative as well as practical solutions. Provides technical support to field engineers, local technical support engineers, and integrator site operations engineers including diagnosis, troubleshooting, and repair support.

Uses established escalation and service management processes to provide timely responses to field situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment. Reports design, reliability, and maintenance problems or bugs to design engineering/software engineering and assists in problem communication and solution implementation to integrator operations/regional support personnel.

Provides support to customer/users where the product is highly technical or sophisticated in nature. Identifies issues emanating from integrator and service operations that require engineering change. Utilizes established change management & field change processes to follow-through with appropriate documentation and implementation for regional service & support organization(s). Provides support and adheres to corporate processes associated with new product introduction, released products, quality, technical service reporting, field service communications, etc.

Interfaces with Site Operations Engineers on diagnosis, troubleshooting on escalations, technical questions, new procedures, repair support and training on new tools. Communicates new product issues originating from Site Ops Engineers to Program Engineering and Account Teams. Collects data and provides data package to Advanced Technical Support and/or Program engineering so that design, reliability, maintenance problems or bugs can be submitted to design engineering/software engineering.

Assists in problem communication and solution implementation to direct customer operations/regional support personnel. Works with Advanced Technical Support, SMS Customer Support Management, and Program Engineers to define and scope troubleshooting procedures, Technical Bulletins, Field Service Alerts and Field Changes Orders. Provide input, creation and management of processes improvements within department to enhance productivity.

May also be required, as part of new product technical support, to assist in providing technical support to field engineers, regional technical support engineers, and integrator account team members who are diagnosing, troubleshooting, repairing and debugging, and communicating issues associated with complex laser-based systems. May be involved in customer installation launch teams, training, and preparation associated with successful new product launch to customers.

Performs other duties as assigned.