Job at a glance
Job Description Company Introduction Our client is a software company that specializes in developing software solutions to streamline client onboarding and compliance checks. Job Responsibilities and Duties Lead the implementation and onboarding process for new clients, ensuring seamless transitions and a positive customer experience; Oversee data migration from legacy systems, ensuring accuracy and efficiency throughout the process; Develop and maintain a robust framework for customer success, focusing on retention and renewals; Handle and resolve support queries, providing exceptional service to clients; Manage and guide the technical team; Serve as the main point of contact between customers and the product team, ensuring client needs and feedback are addressed effectively; Collaborate with the sales and implementation teams to align processes and ensure smooth transitions; Communicate customer feedback to leadership to support continuous improvement initiatives and strategic decision-making; Configure the platform to meet client-specific requirements, such as KYC forms and risk assessments, ensuring tailored solutions.
Experience Previous experience in a similar role; Previous experience working in SaaS companies or the financial industry; Knowledge of AML/KYC regulations is a plus, though not required. Personal Skills Comfortable using and navigating software platforms with a solid technical aptitude; Excellent customer-facing skills with strong communication abilities; A passion for direct customer interaction and relationship building.