Job at a glance
Host Manager Job Description Role Overview The Host Manager is the face of Lark’s hospitality and the primary architect of our guest's first impression. Hourly + sick day and personal time Key Responsibilities 1. Floor Leadership & Service (Shift Work) Host Operations: primary host, greeting guests warmly, managing the waitlist, answering the phone and the answering service plus coordinating seating to ensure optimal dining room flow.
Reservation Management: Oversee the reservation system (e.g., OpenTable/Resy), balancing walk-ins with bookings to maximize cover counts without overwhelming the kitchen. Conflict Resolution: Act as the first point of contact for guest concerns at the door, resolving wait-time or seating issues with grace and professionalism. Qualifications & Skills Experience: 1+ years of hosting experience in a high-volume environment; prior supervisory or 'Lead Host' experience preferred.
Tech Savvy: Proficiency in restaurant management software and reservation platforms. Communication: Exceptional verbal skills for interacting with guests and coordinating between the Front of House (FOH) and Back of House (BOH).