Host

HOST JOB DESCRIPTION To succeed in this role, you will need to have a positive attitude and ability to work well under pressure with Front of House and Back of House employees. You are the first person a guest sees when they come in and the last person they see when they leave. Host Responsibilities: EVERY GUEST GETS A HELLO & GOODBYE!! STAND UP STRAIGHT. ACKNOWLEDGE. ENGAGE. EYE CONTACT. Always do your very best to accommodate (or at least look it) Greeting guests as they enter, and putting them on a wait list as necessary Study Host FAQ handout- POLICY NEWSLETTER Seating guests at tables or directing them to bars/waiting areas Assume guests have never been here before..

When time allows, physically escort guests to nearest restrooms, open doors, assist with highchairs/boosters Providing guests with menus and answering any initial questions Assigning guests to tables they prefer if possible, while keeping table rotation in mind so that servers receive the right number of customers Answering phone calls, taking reservations and answering questions. Knowledge of the menu-able to answer basic questions Helping out with other positions in the restaurant as needed Training new hires/employees new to position Bussing/spot sweeping tables to ensure wait time is minimal Providing great customer service & hospitality Host Requirements: Availability to work nights, weekends, and holidays Holidays in our business include: Sundays: Mother’s Day Father’s Day Easter Fourth of July Lunch & Dinners: Christmas Eve New Year’s Eve Ability to provide top-notch customer service in a fast-paced environment A positive attitude and ability to work well under pressure with all restaurant staff Able to work in a standing position for long periods of time Willing to follow instructions and ask questions for clarification if needed Able to handle money accurately and operate a point-of-sale system Able to work in a busy restaurant environment Restaurant experience is a plus Communicate with managers & Headwaits regarding section changes/floor plans Stay current with COURSE UPDATES DO NOT SIT GUESTS AT DIRTY TABLES (or chairs)-make rounds in dining area, spot sweep