Host

As a Guest Relations Host, you are responsible for supporting the real-time guest experience throughout the venue. This role serves as a visible, welcoming presence for guests & members, ensuring that arrival feels smooth, spaces feel intuitive, and moments are unforgettable. Guest Relations Hosts are highly present on the floor, anticipating guest needs, answering questions, offering tours, and responding to concerns as they arise.

This role plays a critical part in maintaining the tone, flow, and emotional experience of the evening while partnering closely with Front of House leadership, Food & Beverage, Events, Membership and the Magic team. About The Hand & The Eye The Hand & The Eye is dedicated to creating immersive, world class up-close magic & performance experiences. Blending artistry, storytelling, and technical skill, The Hand & The Eye creates in-person & interactive engagements designed to captivate audiences & to create astonishment for a truly unforgettable experience.

Purpose of the Role: The Host embodies the spirit of welcome & discovery. This role sets the tone for the overall experience, one that blends artistry, anticipation & genuine connection. The Host ensures that each guest & member encounter feels intentionally crafted, and deeply personal. From remembering birthdays & anniversaries to introducing subtle, delightful surprises, the Host transforms ordinary moments into extraordinary memories - always authentic, never performative.

This is a dynamic, interchangeable role that adapts to the rhythm of each evening - knowing that no two evenings are ever the same. It’s about meaningful, brand-aligned touchpoints that create emotional resonance & deep connection. This Magic Creator blends creativity, hospitality instinct, & logistics to transform visits into stories worth sharing & remembering. Key Outcomes: Anticipate daily Run of Show to be aware of who, what, where so that the all departments can seamlessly operate.

Welcome guests & members with warmth, balancing poise & presence. Maintain an active floor presence, monitoring guest flow, energy, and experience throughout service. Collaborate with Valet, Security, and Coat Check to ensure the guest journey feels effortless from arrival to departure. Partner closely with F&B, Events, Membership & Magic to deliver tailored in-person moments aligned with the evening’s rhythm.

Maintain awareness of guest & member preferences, anniversaries, and milestones sharing updates with Team Magic, and F&B to ensure continuity of care. Maintain inventory of curated gifts, cards, and magic-forward gestures that surprise & delight. Serve as a visible ambassador of the brand’s aesthetic & values where hospitality is both artful & sincere. Provide engaging tours of the Mansion for guests, VIPs & Members, sharing the Mansion's rich history providing a deeper connection.

Qualifications & Experience: 3-5+ years in hospitality, luxury retail, experiential marketing, or event management Exceptional attention to detail & a genuine passion for personalization Strong aesthetic sensibility & alignment with the TH&TE brand Warm communicator with strong follow-through & sensitivity Experience with CRM platforms & POS systems (i.e. SevenRooms, TripleSeat, Toast) Salary $26 - $28 per hour