Job at a glance
We are looking for experienced, motivated and customer-focused Hotel Managers to oversee hotel operations and ensure guests receive an excellent standard of service. Key Responsibilities * Oversee the day-to-day running of hotel operations. * Manage and support front-of-house, housekeeping, reception and food and beverage teams. * Ensure high standards of customer service and guest satisfaction. * Recruit, train, supervise and motivate staff.
* Manage staff rotas, shift patterns and daily workloads. * Monitor budgets, costs, revenue and hotel performance. * Handle guest enquiries, complaints and feedback professionally. * Maintain health and safety, fire safety and hygiene standards. * Ensure rooms, facilities and public areas are maintained to a high standard. * Monitor bookings, occupancy levels and room availability. * Ensure compliance with company policies and relevant regulations.
Requirements * Previous experience in hotel management or a supervisory hospitality role. * Strong leadership, communication and organisational skills. * Excellent customer service and problem-solving abilities. * Ability to manage a team in a busy environment. * Good understanding of budgets, staffing and hotel operations. * Flexible approach to working hours, including evenings, weekends and bank holidays where required.
What We’re Looking For * A professional and welcoming approach. * A strong commitment to guest satisfaction. * The ability to lead, motivate and develop a team. * Someone who can take responsibility and maintain high standards