Job at a glance
About the Role JardineHR Consultants is recruiting a Hotel Receptionist for its Nairobi office. This is a full-time position focused on front-office operations and guest services delivery. The role sits at the centre of the guest experience, requiring someone who can manage check-in and check-out procedures, handle reservations, process payments, and respond to guest needs with accuracy and professionalism.
You will work across multiple departments to ensure guest satisfaction while maintaining compliance with hotel policies and data protection standards. Receptionist jobs in Nairobi are highly visible positions within the hospitality sector. As a Hotel Receptionist at JardineHR Consultants, you will be the first point of contact for arriving guests and a key coordinator between departments. This role demands strong organisational skills, computer literacy, and the ability to manage high volumes of calls, emails, and face-to-face interactions without compromising service quality.
Key Responsibilities Greet guests on arrival and ensure they receive a warm, professional welcome Execute guest check-in and check-out processes with accuracy and efficiency Manage room assignments, distribute keys, and maintain updated guest information records Address guest inquiries, special requests, and complaints with courtesy and prompt resolution Accept walk-in room bookings and assist guests with reservation modifications or additions Process guest payments, manage billing transactions, and handle cashiering responsibilities with precision Reconcile cash floats at shift end and prepare detailed end-of-shift financial reports Liaise with housekeeping, maintenance, and other departments to fulfil guest requirements Receive and manage telephone calls, emails, and messages in a professional manner Maintain accurate guest records and secure reservation data in compliance with confidentiality protocols Generate daily reports on guest arrivals, departures, and current in-house occupancy Participate in shift handovers and attend daily operational briefings Requirements & Qualifications Diploma or Certificate in Hospitality Management, Front Office Operations, or a related hospitality discipline Minimum 2 years of demonstrated experience working as a hotel receptionist or front office agent Strong verbal and written communication skills with the ability to interact professionally with diverse guests Proven customer service background with demonstrated problem-solving abilities under pressure Computer literacy and working knowledge of hotel reservation and property management systems Ability to manage multiple tasks simultaneously while maintaining attention to detail Familiarity with cash handling procedures and basic accounting principles What to Expect A structured working environment within the hospitality sector where accuracy in transactions and guest data is non-negotiable Regular interaction with guests and colleagues across multiple departments, requiring both independence and teamwork Shift-based work including occasional early mornings, evenings, or weekend schedules typical of hotel operations This Hotel Receptionist at JardineHR Consultants position in Nairobi is open to qualified candidates.
Click Apply below to submit your application. Method of Application Interested and qualified candidates should forward their CV to: [email protected] using the position as subject of email.