Infant Hearing Assistance (HDS SC)
Short Description: Support in-house help desk teams. Complete Description: This is a part-time 30 hours a week job for a total of 480 hours of work. II. Role Description and Experience As identified in the Computer Aid, Inc. IT Staff Augmentation Contract Job Titles and Descriptions, the HDS 1 will deliver the following: -Provide service and preventive maintenance activities on element -Exchange/baseline products (products with element exchange service and traditional maintenance philosophies; i.e., terminals, printers, personal computers, etc.).
-Read and comprehend technical service manuals and publications. -Knowledge of basic mathematics to read and understand various gauges, meters, and measurement devices. -Takes appropriate use of reference publications and diagnostic aids in resolving technical problems. -Take active role in suggesting peripheral equipment. -Prioritize and schedule own workload. -Needs technical assistance on complex problems -Assist in coordination of changes, upgrades and new products, ensuring systems will operate correctly in current and future environment.
-Provide accurate and complete answers to general use and administrative environment questions in a timely manner. -Communicate accurate and useful status updates. -Manage and report time spent on all work activities. -Follow quality standards. -Ability to work in a team environment. -Complete assigned tasks. -Strong communication skills; both written and spoken. -1 to 3 years of field experience.
-2 year associates degree or equivalent technical study. Skill Required / Desired Amount of Experience ? Evaluate the effectiveness of program data system changes Required 1 Years Knowledge of basic mathematics to read and understand various gauges, meters, and measurement devices Required 1 Years Makes appropriate use of reference publications and diagnostic aids in resolving technical problems Required 1 Years Take active role in suggesting peripheral equipment Required 1 Years Communicate accurate and useful status updates Required 1 Years Manage and report time spent on all work activities Required 1 Years