Inside Sales

Mac’s II Agencies is Canada’s premier agency in the design, supply, and support of quality lighting and electrical products. We represent over 100 leading manufacturers, helping distributors across British Columbia and the Yukon access industry-leading lighting and electrical solutions.Our success is built on exceptional customer service, strong vendor partnerships, and a team-first culture. We believe that providing outstanding support every day creates lasting relationships with our customers and manufacturers.Why Mac’s II Agencies?Competitive compensation with an industry-leading benefits package and additional incentive opportunitiesFlexible scheduling, including a monthly allotment of Work-from-Home (WFH) daysOngoing investment in employee development through product, technical, and professional trainingOpportunities for career growth and advancementSupportive, collaborative, and inclusive workplace cultureWork with an established customer base and some of the industry’s leading manufacturersActive involvement in local community initiatives and charitable organizationsLocally owned and operated for over 40 years with a committed long-term ownership groupThe RoleMac’s II Agencies is seeking an Inside Sales Representative to support our Lighting and Electrical divisions.

This office-based role, located either in Coquitlam or Victoria, serves as a key point of contact for our distributor partners, providing product support, pricing, order management, warranty assistance, and exceptional customer service across our stock lighting and electrical product portfolio.The successful candidate is highly organized, customer-focused, and enjoys solving problems in a fast-paced environment while working closely with both customers and manufacturers.ResponsibilitiesRespond to customer inquiries by phone and email with professionalism and urgencyProcess customer orders accurately and efficientlyPrepare pricing and quotations for stock lighting and electrical productsCoordinate order status, shipping, and delivery with customers and manufacturersManage warranty claims, returns, shortages, and damaged product requestsProvide product recommendations and technical support for stock productsWork closely with manufacturers to resolve product availability, lead time, and order issuesMaintain accurate customer, pricing, and order information within company systemsIdentify opportunities to promote additional products and manufacturer solutionsBuild strong, long-term relationships with distributor partners and vendor representativesContinuously expand product knowledge across our lighting and electrical portfolioSupport the Inside Sales team to ensure an exceptional customer experienceSkills & RequirementsStrong customer service mindset with a commitment to exceeding customer expectationsExcellent organizational and time management skillsStrong verbal and written communication skillsAbility to manage multiple priorities while maintaining attention to detailSelf-motivated with strong problem-solving abilitiesComfortable working in a collaborative, team-oriented environmentExperience in lighting, electrical distribution, or the construction industry is considered an assetExperience with CRM and ERP systems is an assetProficiency with Microsoft 365 applicationsWhy You’ll SucceedThe best Inside Sales Representatives are dependable, proactive, and take ownership of every customer interaction.

They thrive on finding solutions, communicating clearly, and ensuring every order is handled accurately from start to finish. If you enjoy helping customers, working as part of a high-performing team, and building lasting relationships, we’d love to hear from you. #J-18808-Ljbffr