International Customer Service Coordinator

International Customer Service Coordinator K2 Sports is seeking an experienced Customer Service Representative to manage international accounts. Join our team of hard-working operations professionals dedicated to ensuring timely shipping of high quality sporting goods products to our accounts around the world. This position works closely internally with the Seattle Planning, Sales, Credit and Distribution teams to achieve great service for our distributors and subsidiaries.

The position duties consist of order entry, order management, international export documentation, reporting, email and phone communication with our distributors and subsidiaries around the world. Excellent verbal and written communication skills are required must be comfortable communicating via phone and email with people from other countries, cultures and languages. This person must have advanced skills in Microsoft Excel, Word and Outlook must have a Bachelor’s Degree and/or 3+ years international customer service and logistics experience.

Must be familiar with international shipping, documentation, incoterms, and have logistics experience/knowledge. Freight forwarding and/or export experience a plus. Experience with K2 and/or sporting goods, apparel and footwear products a plus outdoor sports enthusiast and foreign language skills, especially Spanish, is definitely a plus. Position is full time, M-F, great benefits, starts at $38k/yr (salaried position).

OT is required at key times of the yr. POSITION PURPOSE · Process international sales orders for K2 international distributors and subsidiaries. · Communicate on a regular basis order status and shipping information to international customers. · Manage direct ship orders for international customers. · Execute timely shipments to international customers from K2 Seattle warehouse. · Communicate regularly with International sales manger regarding open orders and sales $ for month/quarter/year end.

· Provide customer service contact for designated international accounts. PRINCIPAL ACCOUNTABILITIES · Sales order entry of all international direct and ex-Seattle DC shipments. · Schedules pickup with international customer’s freight forwarder for all ex-Seattle DC shipments. · Provide information regarding order status and shipping information to international sales manager, international distributors, and subsidiaries.

· Act as main operations/customer service contact for international distributors and some international subsidiaries. · Works closely with international credit manager regarding customer’s account/payment status · Work with international sales manager on special projects as needed. · Ensure K2’s international customers receive accurate and timely export documentation prepared based on the requirements of the importing country.

· Organize and maintain order and shipment files in accordance with accounting standards, US customs export policies, and corporate retention policies. · Manage direct ship order process for international accounts, including receipt and invoicing in compliance with accounting cut-off dates. · Process requests for Return Material in compliance with K2 Return and Warranty policies. · Understand and help achieve company quarterly and annual financial objectives by proactive sales order management.

· Prepare and present documents to bank and customer as required per Letters of Credit. MINIMUM QUALIFICATIONS · Bachelor’s Degree and/or 3 years international customer service and logistics experience. · International shipping, documentation, incoterms, logistics experience/knowledge. · Excellent verbal and written communication skills must be comfortable communicating via phone and email with people from other countries.

· Ideal candidate is extremely detail oriented, very conscientious, and self-motivated. · Intermediate to advanced Excel, Outlook, and Word skills. · Excellent time management skills. · Cultural awareness and sensitivity. · Initiative to improve processes and/or reduce costs. DESIRED QUALIFICATIONS · Experience with K2 and/or sporting goods products a plus. · Outdoor sports enthusiast · Foreign language skills, especially Spanish Please submit your resume and cover letter through Malakye.com.

Only potential candidates will be contacted. All resumes will remain confidential. K2 Sports is an Equal Opportunity Employer. K2 Sports is a Division of Jarden Corporation.