Job at a glance
Complete Description: Administrative support functions, including data entry, plan tracking, and basic task assignments. Provides customer or technical support by collecting trouble tickets, analyzing issues, carrying out solutions, escalating issues, and tracking to completion. Adhering and working within established policy and procedures. Meeting and exceeding established programs SLA's. Behavior Characteristics: Strong communication and customer service skills, ability to multi-task, self-motivated, and detail oriented.
Skills: Skill Required / Desired Amount of Experience Expertise Rating Coordinates Agency Telecom carrier operating group activities Required 4 Years 3 - Expert Prepare & schedule requests for agency telecom services and equipment Required 4 Years 3 - Expert Work trouble tickets and coordinates site-surveys Required 4 Years 3 - Expert Review completed work order and trouble ticket resolutions for completeness Required 4 Years 3 - Expert Provide support and assistance to agency personnel and technicians Required 4 Years 3 - Expert Stage equipment to be used in fulfillment of work orders Required 4 Years 3 - Expert Procure replacements, stock as appropriate, & maintain inventory records Required 4 Years 3 - Expert Basic understanding of state-of-the-art telecom technology & equipment Required 4 Years 3 - Expert Create and/or maintain accurate & complete databases Required 4 Years 3 - Expert Troubleshoot, diagnose, resolve and document technical service requests Required 4 Years 3 - Expert