Key Account Manager - Gauteng

Purpose of the Role The Key Account Manager drives revenue growth through management and expansion of strategic customer accounts within telecommunications. The role focuses on building long-term customer relationships, identifying new business opportunities, and delivering tailored telecommunications solutions aligned with customer needs and business objectives. The incumbent serves as primary relationship owner for key accounts, ensuring customer satisfaction, revenue growth, operational excellence, and achievement of annual sales targets.

Key Responsibilities Strategic Sales & Account Management Develop and execute strategic account plans, sales forecasts, and pipeline management strategies. Identify and pursue new business opportunities within existing and prospective client accounts. Drive upselling and cross-selling across Frogfoot Networks’ products and services. Understand customer business strategies and align solutions accordingly.

Lead full sales cycle from opportunity identification through contract closure. Manage quote, proposal, bid, and order processes to completion. Customer Relationship Management Build and maintain strong relationships with key stakeholders, including executive-level customers. Act as primary point of contact for allocated strategic accounts. Facilitate regular customer engagement sessions, strategic reviews, and planning meetings.

Promote the Frogfoot Networks brand through professional, customer-centric engagement. Ensure customer needs and concerns are addressed effectively and timeously. Revenue Growth & Sales Targets Achieve allocated sales and revenue targets. Build and maintain a sustainable sales pipeline. Protect and grow existing revenue streams while increasing market share. Drive long-term wholesale and volume-based opportunities.

Monitor sales performance and pipeline variance against targets. Collaboration & Operational Support Collaborate with internal teams, including Solutions Architects and operational departments, to deliver customer solutions. Coordinate pre-sales and post-sales support activities. Support preparation and management of contractual agreements. Represent customer interests internally to ensure service excellence.

Reporting & Budget Management Provide accurate sales forecasting, pipeline reporting, and business intelligence. Ensure CRM systems and sales tracking platforms are updated accurately. Develop and manage sales and expense budgets aligned to business objectives. Participate in weekly sales and operational meetings. Qualifications & Experience Grade 12 (Essential). Relevant tertiary qualification (Desirable).

Minimum 5 years’ sales experience. Minimum 3 years’ wholesale telecommunications experience. Skills & Qualities Skills: Strategic sales and account management, relationship building, communication, negotiation, commercial thinking, planning, problem-solving, customer-centric approach, working under pressure, financial acumen, report writing, adaptability. Qualities valued at Frogfoot Networks: Building trusted relationships, accountability, collaboration, exceptional customer experiences, initiative, integrity, adaptability, continuous improvement, results-driven.