Lead | Senior Site Reliability Engineer
Job at a glance
Lead Cloud Reliability Engineer Job Responsibilities ● Lead and manage the Cloud Reliability teams to provide strong Managed Services support to end-customers. ● Isolate, troubleshoot and resolve issues reported by CMS clients in their cloud environment ● Drive the communication with the customer providing details about the issue, current steps, next plan of action, ETA ● Gather client's requirements related to use of specic cloud services and provide assistance in seing them up and resolving issues ● Create SOPs and knowledge articles for use by the L1 teams to resolve common issues ● Identify recurring issues, perform root cause analysis and propose/implement preventive actions ● Follow change management procedure to identify, record and implement changes ● Plan and deploy OS, security patches in Windows/Linux environment and upgrade k8s clusters ● Identify the recurring manual activities and contribute to automation ● Provide technical guidance and educate team members on development and operations.
Monitor metrics and develop ways to improve. ● System troubleshooting and problem-solving across plaorm and application domains. Ability to use a wide variety of open-source technologies and cloud services. ● Build, maintain, and monitor conguration standards. ● Ensuring critical system security through using best-in-class cloud security solutions. Qualifications ● 4-7 years experience in Cloud Infrastructure and Operations domains and IT operational experience preferably in a global enterprise environment.
● Specialize in one or two cloud deployment platforms: AWS, GCP ● Hands on experience with AWS/GCP services (EKS, ECS, EC2, VPC, RDS, Lambda, GKE, Compute Engine) ● Understanding of one or more programming languages (Python, JavaScript, Ruby, Java, .Net) ● Logging and Monitoring tools (ELK, Stackdriver, CloudWatch) ● Knowledge on Conguration Management tools such as Ansible, Terraform, Puppet, Chef ● Experience working with deployment and orchestration technologies (such as Docker, Kubernetes, Mesos) ● Good analytical, communication, problem solving, and learning skills.
● Knowledge on programming against cloud plaorms such as Google Cloud Platform and lean development methodologies. ● Strong service aitude and a commitment to quality. ● Willingness to work in shifts. Read less