Lodge Manager

An exciting and challenging opportunity is available for a Lodge Manager to join our team. Location: N/a'an ku sê Wildlife Sanctuary, Farm Frauenstein No. 277, approximately 42 km east of Windhoek, Namibia. Closing date: 30 October 2026 Job Summary Employer: N/a'an ku sê Wildlife Experience (Pty) Ltd Job Type: Full-time Location: Windhoek, Namibia Category: Hospitality Closing Date: 2026-10-30 Key Responsibilities Manage and coordinate the daily operations of front office, housekeeping, food and beverage, guest activities and supporting departments Ensure an exceptional guest experience from arrival to departure, interacting with guests and monitoring guest satisfaction Handle guest feedback, special requests and complaints promptly and professionally Uphold consistent standards of housekeeping, food quality, service delivery and cleanliness in line with company SOPs Lead, motivate, develop and manage all lodge staff, including recruitment, rostering, training and performance management Promote accountability, teamwork and a professional working environment, in line with company HR policies and labour legislation Prepare and manage the lodge budget, and report on revenue, expenditure and performance against targets Control operational expenditure, labour costs and overtime, and identify opportunities to improve profitability and reduce unnecessary costs Oversee stock management, stock accuracy, wastage prevention, supplier deliveries and compliance with procurement procedures Keep accurate records, ensure correct cash handling and reconciliations, and submit month-end and operational reports within required deadlines Ensure compliance with health and safety, food hygiene, licensing and tourism grading requirements Implement emergency, security and risk-management procedures for guests, staff and wildlife Maintain high property standards, follow up on maintenance issues and schedule repairs to buildings, vehicles, equipment and grounds proactively Coordinate special functions, events and guest activities to ensure seamless service delivery Work closely with reservations, sales, sanctuary and conservation teams to ensure smooth day-to-day operations Identify and implement improvements in efficiency, staff productivity and guest satisfaction Requirements Not explicitly listed in the provided text.

How to Apply Apply by email: [email protected] Apply online: www.naankuse.com Phone: +264 (0) 61 22 88 69 Address: PO Box 99292, Windhoek - 10005, No. 2 Chapman Street, Klein Windhoek, Namibia