Merchant Success Specialist (Remote)
Job at a glance
Location: Pune (WFH) Shifts: Night (6:30 PM – 3:30 AM) / Early Morning (4 AM – 1 PM) About StarApps Studio StarApps Studio is a product-driven SaaS company building Shopify apps that power thousands of online stores. We’ve developed 6 highly-rated Shopify apps (averaging 4.9★) used by 30,000+ Shopify merchants worldwide, including over 1,000 Shopify Plus stores. In just a few years, our bootstrapped team grew from $5.5M to $10M in Annual Recurring Revenue (ARR) by obsessing over quality and merchant success.
We’re a tight-knit, 20-person team based in Baner, Pune, on a mission to help e-commerce brands create world-class shopping experiences. About the Role As a Customer Success Specialist, you’ll be the voice and support behind our mission to simplify e-commerce success. Your role is pivotal in building relationships, ensuring customer satisfaction, and driving engagement. This is primarily a chat process role.
Key Responsibilities Engage with Clients: Provide exceptional support over chat and email with clear, positive, and trustworthy communication. Occasionally handle calls if required. Build Relationships: Create meaningful connections, ensuring every merchant interaction is memorable. Master Products: Develop expertise in our products to offer confident and effective guidance. Drive Value: Identify opportunities to enhance customer experiences and boost sales.
Solve Problems: Proactively resolve issues, building trust and satisfaction. Advocate for Feedback: Share customer insights with internal teams to fuel continuous improvement. What We’re Looking For Technical Troubleshooter: A logical mindset with strong debugging skills and hands-on HTML/CSS experience. (Mandatory) Charismatic Communicator: A confident, engaging personality with excellent verbal and written communication skills.
Customer-Focused Experience: Proven success in customer-facing roles, preferably in B2B SaaS or e-commerce. Strategic Thinker: Ability to anticipate customer needs and create value-driven interactions. Quick Learner: A strong desire to learn about our products and the e-commerce landscape. Why Join Us Competitive Pay: Reflective of your contributions and impact. Supportive Leadership: Work with innovative leaders who encourage growth.
Career Development: Opportunities for learning and professional advancement. Recognition: A culture that celebrates hard work and creativity. Inspiring Environment: Be part of a team driving innovation in e-commerce. What to Expect in the Hiring Process Written Assignment: Showcase your support and technical skills, and your approach to customer success. Call with CS Head: Gain insights into our vision and discuss how you can contribute.
Final Culture Fit & Salary Negotiation Round with the Founder.