Operations Manager

Mad Engine Brands LLC dba NEFF & LRG are in search of a multi-talented Operations Manager to join the team in Irvine, CA. This Operations Manager will oversee the Warehouse and the internal Customer Service team, while working directly with our Digital Director to support both E-commerce platforms. Essential Job Duties & Responsibilities // • Main point of contact for Full Circle operating system • Provides Executive Reports (sales, inventory, GP, trend analysis) in Full Circle • Complete administration/maintenance of Full Circle • Train new and current users on Full Circle • Oversee warehouse operations; reviewing workload and labor needs • Coordinate and oversee shipping and receiving with the Warehouse/3PL/Contractors, ensuring necessary documentation is provided • Provide inventory/order reports to the sales team as needed • Manage the Customer Service team, ensuring the team is properly trained and knowledgeable • Review and monitor the open order file • Communicate with Sales and Production on issues with delivery of orders • Research chargebacks and provides dispute details, suggesting and implementing processes to eliminate the chargebacks • Review inventory and releases to ATS as needed • Compare committed orders to inventory, altering sales when commitment is not met • Oversee operational process in Canada, ensuring all system and operational guidelines/requirements are met • Implement new processes to promote accuracy, reduce overhead and order processing time across departments