Job at a glance
Description Oversee efficiency of operational processes. Participate in strategic planning and goal-setting for various business functions, Research methods to improve operations and reduce costs Requirements Sound Secondary education At least 2 - 3 years’ experience in a similar role. Strong math, typing, and computer skills Excellent communication, research, problem-solving, and time management skills.
High level of accuracy, efficiency, and accountability. Attention to detail. Must have a valid driver's license Ability to build relationships with clients and internal departments Responsibilities Report on the status of operations within the department as requested (Daily & Weekly) Observe trends, market changes and areas where we can improve on our service. Give recommendations to Management.
Conduct weekly talks with workers on issues that will motivate and improve our image. Observe workers attitude and ability and give appraisal annually. Ensure all customers are serviced as scheduled, report and address all complaints from customers. Schedule quality control site visitations to customers. Keep record of all inventory with the department (toilets, tools, PPE, etc.) Ensure all field staff completes the daily & weekly schedule and give recommendations to plan and reschedule work as needed.
Collect, organize and input employees' time-sheets into a spreadsheet daily; calculate incentives to be paid to employees and give permission to either pay or withhold same. Some projects may require after-hours support. Work in the fields and supervise the team and assist with customer's query Perform any other duty as assigned by the Operations Manager Remuneration/Benefits To be discussed in the interview.