Job at a glance
Responsibilities Assist 1099 service partners with onboarding and account management Monitor service dashboards and proactively reach out for real-time support Respond to delivery partner inquiries via phone, email, and text using Gladly Cross-reference internal data to make decisions on account status Relay operational issues to local warehouse teams and operations managers Troubleshoot technical problems and deliver clear solutions Identify patterns in communications to provide actionable feedback for process enhancement Requirements Strong critical thinking, analytical, and communication skills in English High level of comfort with smartphone applications (iOS and Android) Ability to learn web-based user support applications quickly Dependability, punctuality, and strong time management Flexibility to work weekends Undergraduate or equivalent degree preferred Preferred Qualifications Bilingual proficiency in Spanish About the Company Fetch is a venture-backed company redefining multifamily living through core services including Package Delivery, Valet Trash, Fetch Market, and Fetch Storage, combining logistics, technology, and hospitality.