Policy and Procedure Analyst

The Policy and Procedure Specialist acts as an analyst to address Customer Account Management's operational and tactical issues that affect agency and vendor activities. This position works closely with the CAM's to help them follow-up, assess and manage the performance of the service provider and to provide proactive and timely support. The position will write new customer services processes, update old processes and provided processing mapping.

The position will work under the Customer Service Analyst and assist in day to day operational administrative duties including Work Request processing. Skill Required / Desired Amount of Experience Expert abilities with MS Office products, in particular, Visio, Excel and Word. Required 7 Years Strong knowledge of Sharepoint 2010 (for documentation/collaboration). Required 5 Years Demonstrated experience with process development, documentation and mapping Required 7 Years Excellent verbal and written communication skills Required 7 Years Strong organizational skills Required 7 Years Knowledge of project management Required 5 Years Ability to negotiate and prioritize multiple activities with competing priorities Required 7 Years