Process Associate

Job description * Roles and Responsibilities: Build sustainable relationships of trust through open and interactive communication Maintain records of customer interactions, customer accounts, and file documents Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed Building lasting relationships with clients and other call center team members based on trust and reliability Utilizing software, databases, scripts, and tools appropriately Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.

Making sales or recommendations for products or services that may better suit client needs Taking part in training and other learning opportunities to expand knowledge of company and position Adhering to all company policies and procedures Desired Candidate Profile: Excellent Communication skills with strong command on English Language. Ability to multitask, manage time and prioritize Good data entry and typing skills Good computer skills Ability to ask prying questions and diffuse tense situations Strong time management and decision making skills Comfortable working for Night Shift