Job at a glance
📋 Description Develop and maintain deep subject-matter expertise across Outpost, Lightpost, Fleet, Fusus, and Serve as an internal and external resource for product capabilities, use cases, and competitive Collaborate with Product and Marketing on consistent messaging, webinars, and case studies that Build and maintain enablement for CSMs and Reps on Vehicle Intelligence, including a clear VI 101 / Spot adoption gaps and repeat issues early and turn them into enablement or product feedback.
Equip CSMs to guide customers from onboarding through advanced usage. 🎯 Requirements 5+ years in Customer Success, Product Success, Product Engagement, Customer Programs, Program Customer-first mindset and passion for enablement. Proven ability to design, standardize, and scale tools, templates, and methodologies. Experience leading cross-product initiatives with multiple stakeholders. Strong program management skills.
Exceptional presentation, facilitation, and communication skills. 🎁 Benefits Competitive salary and 401k with employer match Discretionary paid time off Paid parental leave for all Medical, Dental, Vision plans Fitness Programs Emotional & Mental Wellness support