Job at a glance
Job Responsibilities: Collaboratively support key projects to improve employee experience and customer satisfaction within airport operations. Design and deliver innovative solutions considering practical limitations. Manage project timeline and budget commitments effectively. Support testing strategy for new processes and tools. Keep leadership informed of project health through regular status updates and contribute to executive level presentations.
Spend time in the field to gauge operational needs and build relationships with Airport Operations (AO) leaders. Collaborate with training, change management, and communications teams to develop and deploy informative materials supporting project updates and deployments. Qualifications: 3+ years of experience in business analysis or project management. Experience in the airline industry with knowledge of airport operations.
Experience working on projects involving HOT Files and ECR Files. Experience with SHARES or PSS (passenger service systems). Demonstrated project planning and execution skills. Experience with eTicketing. Desired Skills: Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Ability to work collaboratively in cross-functional teams. Flexibility to adapt to changing project requirements.
Detail-oriented with a focus on delivering high-quality results.