Receptionist / Reservations Clerk

The Receptionist & Reservations Clerk is responsible for managing front desk operations, guest relations, and reservation activities. This role ensures efficient handling of bookings, invoicing, and administrative tasks while maintaining a professional and welcoming environment for guests and visitors. Job Summary Type: full-time Location: Georgetown Category: Hospitality Closing Date: 2026-09-06 Key Responsibilities Guest Reception: stave first impression Welcome guests and visitors, provide information, and ensure a Front Desk Operations: Answer telephone calls, respond to emails, and manage inquiries regarding services, rates, and availability.

Reservation Management: Process reservations, cancellations, and modifications; update booking systems accurately. Billing and Invoicing: Prepare invoices, process payments, and maintain accurate financial records for accommodations. Guest Communication: Send booking confirmations, reminders, and respond to special requests. Daily Reporting: Generate arrival/departure lists, occupancy forecasts, and billing summaries.

Administrative Support: Maintain visitor logs, update guest records, and manage correspondence. Coordination: Liaise with housekeeping, accounts, and management to ensure smooth guest check-in and check-out. Customer Service: Handle guest complaints, resolve issues, and provide information about facilities and services. Reception Area Management: Ensure the reception area is tidy, organized, and welcoming.

Requirements Education: High school diploma or equivalent (at least five CXC subjects, including math and English Experience: Prior experience in front desk, reservations, or customer service roles preferred. Technical Skills: Proficiency in reservation systems and basic accounting software and other software. Communication: Strong verbal and written communication skills. Customer Service: Professional demeanor with excellent interpersonal skills.

Organizational Skills: Ability to multitask, prioritize, and maintain accuracy under pressure. How to Apply Apply by email: [email protected]